Privacy Policy

Effective Date: November 25th, 2024

Last Updated: March 6th, 2025

Cirrus Technologies, LLC (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect information from users (“you” or “your”) when you access or use our client portal and related services (the “Service”).

1. Information We Collect

We collect the following types of information:

a. Personal Information

  • Name, email address, phone number, billing address, and payment information.
  • Login credentials such as username and password.
  • Professional information including job titles, company details, and business relationships.

b. Project and Service Data

  • Information related to your cloud infrastructure configurations, software development requirements, and project specifications.
  • Technical documentation, feedback, and service requests submitted through our platform.
  • Communication history regarding projects, support tickets, and service inquiries.

c. Automatically Collected Information

  • IP address, browser type, operating system, and usage data through cookies or other tracking technologies.
  • Access logs, session duration, features used, and interaction patterns with the Service.
  • Performance metrics related to your cloud infrastructure and applications we manage.

d. Third-Party Data

  • Information obtained from third-party integrations or services you connect to our platform, such as cloud service providers, version control systems, or payment gateways.
  • Authentication data from identity providers if you use single sign-on capabilities.

2. How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve the Service, including cloud infrastructure management and software development services.
  • Process transactions and send invoices or billing updates for services rendered.
  • Monitor the performance and security of your cloud infrastructure and applications.
  • Communicate with you about account updates, service notifications, or technical support matters.
  • Analyze usage patterns to enhance our service offerings and user experience.
  • Ensure the security and integrity of our platform and your data.
  • Comply with legal obligations or enforce our Terms and Conditions.

3. How We Share Your Information

We do not sell your information. We may share your information in the following circumstances:

  • Service Providers: With third-party vendors who assist us in providing the Service (e.g., hosting providers, cloud service providers, payment processors).
  • Authorized Personnel: With our employees and contractors who need access to provide support, development, or infrastructure management services.
  • Legal Compliance: If required by law, or to protect our rights or respond to legal requests.
  • Business Transfers: In the event of a merger, sale, or acquisition, your information may be transferred to the successor entity.
  • With Your Consent: When you have explicitly authorized us to share your information with specified third parties.

4. Data Retention

We retain your information as long as your account is active or as needed to provide the Service. Upon termination of your account, we will delete your personal data within 90 days, except where required by law or where longer retention is necessary for legitimate business purposes such as:

  • Maintaining financial records for tax and accounting purposes.
  • Preserving relevant information for legal claims or disputes.
  • Ensuring business continuity and technical documentation integrity.

Technical documentation and code repositories may be retained for longer periods to support ongoing maintenance and development.

5. Security

We implement industry-standard measures to protect your information, including:

  • Encryption of sensitive data both in transit and at rest.
  • Regular security assessments and penetration testing.
  • Access controls restricting data access to authorized personnel only.
  • Secure, redundant infrastructure with multiple layers of protection.
  • Employee training on data protection and security best practices.

However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

6. Your Rights

Depending on your location, you may have the following rights:

  • Access, correct, or delete your personal information.
  • Withdraw consent for data processing where applicable.
  • Opt-out of marketing communications.
  • Request a copy of your data in a portable format.
  • Object to certain types of processing activities.
  • Lodge a complaint with a supervisory authority.

To exercise these rights, contact us here.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Enhance your user experience and streamline authentication.
  • Analyze site traffic and usage patterns to improve our services.
  • Remember your preferences and settings.
  • Monitor system performance and detect potential security issues.
  • Facilitate secure transactions and maintain session integrity.

You can manage your cookie preferences through your browser settings. Note that disabling cookies may affect your use of the Service and certain features may not function properly.

8. Third-Party Services and Integrations

The Service may integrate with or link to third-party services such as cloud providers, development tools, or payment processors. These third parties may collect and process your information according to their own privacy policies. We recommend reviewing the privacy policies of any third-party services you access through our platform.

Common integrations include:

  • Cloud infrastructure providers (AWS, Azure, Google Cloud)
  • Payment processing services (Stripe)
  • Communication and collaboration tools
  • Development and version control platforms

We are not responsible for the privacy practices of these third parties.

9. International Data Transfers

If you are accessing the Service from outside the United States, your information may be transferred to, stored, and processed in the United States where our servers are located. By using our Service, you consent to any transfer of information to the United States, which may have different data protection rules than those of your country.

For clients in regions with specific data protection requirements (such as the EU's GDPR), we implement appropriate safeguards including:

  • Standard contractual clauses
  • Data processing agreements
  • Region-specific data storage where contractually required

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of significant changes by:

  • Sending an email to the primary contact associated with your account
  • Posting a notice within the Service
  • Updating the "Last Updated" date at the top of this Policy

Continued use of the Service after updates constitutes your acceptance of the revised policy.

11. Contact Us

For questions or concerns about this Privacy Policy, please contact us: